Alliance Wellness Clinic Introduces Dedicated ICBC Care Concierge in Vancouver

VANCOUVER, BC — November 3, 2026 — Alliance Wellness Clinic is introducing a dedicated ICBC Care Concierge to help people in Vancouver organize their care after a car accident. The service provides one point of contact for treatment bookings, appointment coordination and communication with ICBC adjusters, with patient consent.

Located on West Broadway near Vancouver General Hospital, Alliance brings multiple health services together in one clinic. Its ICBC Care Concierge helps patients coordinate the practical details of attending treatment, from arranging their first appointments to managing recurring bookings and administrative follow-ups.

The aim is straightforward: less time organizing care, fewer separate trips where possible, and a clear person to contact when questions arise.

Help booking and coordinating ICBC treatment in Vancouver

After a motor vehicle accident, patients may need appointments across several services while also managing work, family responsibilities and claim-related paperwork.

Alliance’s dedicated concierge helps organize appointments around the care recommended by treating practitioners and the patient’s availability. Support includes:

• Treatment bookings: Arranging initial and recurring appointments at Alliance.
• Grouped appointments: Booking suitable appointments consecutively or on the same day, where available, to reduce separate clinic visits.
• Adjuster communication: Communicating with an ICBC adjuster or recovery specialist, with patient permission, about administrative questions and next steps.
• Paperwork and approval follow-ups: Helping coordinate documentation requests and follow up on outstanding administrative requirements.
• Ongoing scheduling support: Managing appointment changes and keeping future bookings organized as care needs evolve.

The concierge coordinates appointments and administration. Treating practitioners make clinical recommendations, and ICBC makes coverage decisions.

Multiple services, one coordinated clinic

Alliance Wellness Clinic offers physiotherapy, chiropractic care, registered massage therapy, acupuncture, kinesiology and active rehabilitation, as well as clinical counselling and other health services.

For patients receiving ICBC-funded treatment, the concierge helps coordinate recommended services according to individual needs, applicable coverage and appointment availability. Patients do not need every service, and recommendations depend on their individual circumstances.

The clinic offers direct billing to ICBC for eligible services and is open seven days a week, with evening and weekend appointments.

How to contact the ICBC Care Concierge

People looking for help arranging ICBC treatment in Vancouver can contact Alliance Wellness Clinic to discuss appointment coordination and next steps.

Care Concierge: patientcaremanager@alliancewellness.ca
Telephone: 604-737-1177
Service information: ICBC Care Concierge
Location: 401–1177 West Broadway, Vancouver, BC V6H 1G3

Please leave medical records and claim numbers out of the initial email. The clinic will explain how to provide any required information securely.

About Alliance Wellness Clinic

Alliance Wellness Clinic is a multidisciplinary health clinic in Vancouver, British Columbia. Located on West Broadway between Alder and Oak, near Vancouver General Hospital, the clinic brings multiple health disciplines together under one roof, with online booking, seven-day availability and direct billing options.

Learn more at alliancewellness.ca.