Time to talk it through.
We sit down with you one on one to explain the treatment options and benefits available under your claim, what has been approved and what needs a follow-up. You leave with clear next steps.
ICBC & WorkSafeBC Care ConciergeYour recovery.
Your recovery.
One dedicated contact.
Help understanding your coverage, coordinating appointments and keeping your care connected, from your first visit through recovery.
ICBC & WorkSafeBC Care Concierge
A recovery plan that fits your life.
You get one dedicated care coordinator to help you understand your coverage, organize your appointments and stay connected throughout your care at Alliance.
Your appointments, coordinated.
We work around your schedule to book the practitioners recommended for your care. Where suitable and available, we group appointments on the same day and plan ahead, so recovery takes less organizing.
One contact for the moving parts.
With your permission, your coordinator communicates directly with your adjuster, ICBC recovery specialist or WorkSafeBC contact, helping with paperwork, treatment requests and approval follow-ups. Your insurer makes coverage decisions.
A focused team around you.
Your practitioners work together, with your consent, to follow a coordinated treatment plan, share relevant progress and adjust care as your needs change. Your coordinator helps keep appointments and administrative next steps on track.
Call or email to arrange a conversation. Our team will explain how to provide claim details securely; please leave medical records and claim numbers out of your initial email.
Understand your coverage.
Explore our ICBC treatment coverage reference and speak with our team about your claim. WorkSafeBC treatment arrangements and approvals are confirmed for your individual claim before booking.
Insurance, ICBC & coverage details →Make getting here easier.
See our neighbourhood map, nearby transit and parking options before your appointment.
Plan your visit →