Frequently asked questions

Yes. Alliance’s chiropractic team practises at the West Broadway clinic in Vancouver. You can read each chiropractor’s profile and open their booking page on Jane to see appointment options.

Browse our practitioners by service and read their profiles. If you are unsure which appointment to book, speak with our care coordinators.

The clinic’s service pages include chiropractic, physiotherapy, registered massage therapy, acupuncture and TCM, naturopathic medicine, counselling, and additional rehabilitation and wellness services. Ask reception about current practitioner and service availability.

Alliance’s chiropractic team practises at 401–1177 West Broadway, between Alder and Oak, near VGH. Meet the team, read profiles and open individual Jane links for current appointments.

Tell reception your stage of pregnancy and the concern you would like assessed. They can help with the appropriate practitioner and appointment type. Discuss new or changing symptoms with your maternity care team.

Yes. Alliance has 25+ practitioners across different disciplines. Discuss whether another perspective would help your goals and how a coordinated plan and information sharing would work with your consent.

Yes. Read our back-pain and neck-pain guides and meet the chiropractic and physiotherapy teams. An assessment helps determine the appropriate next step for your symptoms and health history.

Book online through Alliance’s Jane booking site, choose a practitioner and appointment type, and select an available time. You can also call (604) 737-1177 for help. Availability and appointment confirmation are handled on Jane.

Yes. Open your selected physiotherapist’s Jane page and choose the relevant initial appointment if available. If you are unsure which option to select, reception can help.

Bring relevant reports you already have and any instructions from another healthcare professional. Be ready to discuss your health history, medications and goals. Ask reception about any preparation for your selected appointment.

Length depends on the practitioner, service and appointment type. Review your chosen initial appointment on Jane or confirm with reception before booking. Assessment and discussion are part of the appointment.

Use the Jane link for your chosen practitioner. The website does not display a live appointment feed; available times and booking confirmation are provided by Jane.

Use Returning Patients on the homepage or open Jane directly, select your practitioner and choose the appropriate follow-up appointment. Ask reception if your concern or circumstances have changed.

Direct billing depends on the insurer, your plan, the service and the practitioner. Confirm the arrangement with reception before your appointment, and check your policy’s coverage and referral requirements. Direct billing does not guarantee that the full appointment fee is covered.

Alliance works with major Canadian insurers and benefit plans, including Pacific Blue Cross, Sun Life, Canada Life, Manulife, GreenShield, Medavie Blue Cross, Beneva, Desjardins Insurance, Equitable and iA Financial Group. See our insurance page for a fuller list. Direct billing depends on your plan, service and practitioner’s registration; reception can confirm before you book.

Bring your insurance card or plan details and any referral your plan requires. Reception can tell you what is needed for your visit. Please provide these details directly to the clinic.

Ask reception about payment and receipt options before your appointment. You may need to pay the clinic and submit a receipt to your insurer for reimbursement. Your insurer determines eligibility and the amount reimbursed; direct billing does not guarantee full coverage.

Contact reception before booking and explain that your visit relates to an ICBC claim. The clinic can confirm the service, eligibility and billing arrangements for your claim. Share claim and insurance details directly with the clinic.

Confirm the fee, appointment length and cancellation terms for your selected service through the booking information on Jane or with reception before booking. These details can vary between services and practitioners.

Ask reception about your selected service and appointment. Your insurer or funding program may have separate referral or documentation requirements, so confirm those before your visit.

Call reception before booking so we can confirm whether the service and practitioner are available for your claim, and check any approval and billing requirements.

Alliance Wellness Clinic is located on West Broadway, between Alder and Oak, across from the old Toys “R” Us. Find us at 401–1177 West Broadway, Vancouver, BC V6H 1G3. Call (604) 737-1177 if you need help finding the clinic.

The hours listed in the clinic’s current website materials are Monday to Friday, 8am to 8pm, and Saturday and Sunday, 9am to 5pm. Practitioner schedules and holiday hours may differ. Confirm appointment times on Jane or call reception before visiting.

The clinic’s visitor information lists street parking on Alder, 8th and Spruce, along with a nearby paid lot. Check posted restrictions and rates when you arrive. Ask reception for help planning your visit.